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Financial Aid Operations Support That Keeps Your Office Running

Specialized hands-on support for Banner Financial Aid environments—ensuring federal application and processing files load consistently, accurately, and on time.

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FPS Processing

Accurate FAFSA file loads, every time.

Reliable COD file processing support.

COD Processing

Our Value

Simple. Predictable. Reliable.

Helping financial aid offices keep applications moving smoothly.

A focused team member reviewing financial aid applications on a computer in a bright office.
A focused team member reviewing financial aid applications on a computer in a bright office.

Financial Aid offices are under constant pressure to process applications quickly, maintain compliance, and support students—often with limited technical resources.

When application loads fail or processing breaks down, it creates delays in:

  • packaging

  • verification

  • student communication

  • disbursement

  • substantiated funding

CHESS provides reliable, experienced operational support to ensure your Financial Aid application pipeline runs smoothly—so your team can focus on students, not system issues.

About CHESS HigherED

CHESS HigherED is a specialized service dedicated to supporting Financial Aid offices with the operational side of processing. With over 25 years of experience in Financial Aid and Banner environments, CHESS provides hands-on support for key workflows such as FAFSA Processing System (FPS) file loads, corrections, and Common Origination and Disbursement (COD) processing.

By delivering structured, reliable processing support, CHESS helps institutions reduce dependency on limited staffing resources, maintain consistency during peak cycles, and allow teams to focus more on student-facing services.

man using MacBook
man using MacBook

Reliable Operational Support

Our Services

CHESS provides structured, hands-on support for Financial Aid processing operations, helping institutions maintain consistent, accurate workflows without overloading internal staff. From FAFSA Processing System (FPS) files to Common Origination and Disbursement (COD) processing, services are designed to keep critical functions running smoothly while allowing your team to focus on student-facing priorities. With flexible service levels and a focus on execution—not just guidance—CHESS delivers reliable operational support when and where it’s needed most.

Core Processing Support
A focused financial aid officer reviewing FAFSA documents on a computer screen.
A focused financial aid officer reviewing FAFSA documents on a computer screen.

  • FAFSA Processing System (FPS) file imports

  • Correction File Processing

Close-up of hands typing on a laptop with financial aid data on screen.
Close-up of hands typing on a laptop with financial aid data on screen.
A calm office environment with team members collaborating over Banner system workflows.
A calm office environment with team members collaborating over Banner system workflows.
Extended Processing Support

  • Core Processing Support

  • Common Origination and Disbursement (COD) file processing

  • Transfer Monitoring support

  • Additional processing

  • Operational Review and Optimization

Additional Add-On Services

  • Scheduled processing windows

  • Proactive monitoring of load results

  • Identification of rejected or failed records

  • Clear communication after each processing cycle

  • Faster application processing

  • Fewer delays in packaging

  • Faster communication to students

  • Reduced staff workload

  • More time focused on students

How It Works

What This Means For Your Office

Contact Us

Complete the form below to start the conversation and learn how CHESS can support your Financial Aid operations.

Contact

Reach out for tailored financial aid support.

Email:
Rodney.Clements@chesshighered.com
Phone Number:
(912) 289-7480

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